Position Summary
Performs complex analytical investigative work in support of Metro’s Civil Rights Programs, including Title VI, Title VII, Equal Employment Opportunity (EEO), and other federal and state civil rights laws; may supervise, assign, review and participate in the work of department staff responsible for conducting EEO assessments and investigations. Responsible for conducting investigative interviews, ensuring consistency and fairness in the application of policies, and facilitating fact-finding specific to assessing and investigating complaints and/or allegations of discrimination, unlawful workplace harassment. Responsible for drafting thorough and complete investigative reports, including fact finding, credibility determinations, narrative summaries and conclusions/findings
Duties and Responsibilities
• Plans, leads, and conducts highly complex investigations and makes recommendations regarding internal and external discrimination, harassment, and retaliation complaints
• Provides guidance to other team members on complex EEO complaints, investigations, and trainings
• Communicates with various levels of management and external parties
• Writes investigative reports and conducts complex analyses to determine findings based on the preponderance of evidence standard
• Provides recommendations for corrective action, including employee discipline and training
• Reviews discrimination/ harassment/retaliation complaints for jurisdictional sufficiency
• Uploads, organizes, and maintains documents on case database system
• Recommends new policies and procedures to meet unforeseen or unmet agency-wide needs
• Coordinates actions with and solicits opinion from County Counsel
• Participates in mediation, negotiation, and conciliation to resolve complaints
• Develops and conducts legally mandated trainings on civil rights laws, including sexual harassment, retaliation, abusive conduct, Metro′s civil rights policies, and the discrimination/harassment complaint process
• Prepares monthly and annual required reports
• Recommends policies and procedures on the non-discrimination, affirmative action, and employment discrimination complaint process
• Assists with the preparation of Metro′s Affirmative Action Program under guidance of Director
• Presents information to management and employee groups on the progress of Metro′s Affirmative Action Program
• Advises management and staff of Metro′s non-discrimination/harassment/retaliation policies
• Serves as department representative at roundtables, rap sessions, and other relevant meetings
• Assists in various audits conducted by state and federal entities, including the Department of Transportation, Federal Transit Administration, Equal Employment Opportunity Commission and Department of Fair Employment and Housing.
• Prepares reports and other various correspondence; researches and writes responses to inquiries from executive officers, department heads and employees
• Stays updated on federal and state civil rights laws
• Stays updated on investigative techniques, including interview skills, report writing, report analysis, and credibility factors
• Provides guidance, coaching, training, and assistance to new, senior-level, and/or assigned staff
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
Requirements For Employment
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. Atypical combination includes:
Education
• Bachelor’s Degree in Public Administration, Criminology, Sociology, or a related field; Master’s Degree in a related field preferred
Experience
• Five years of relevant experience conducting investigations for civil rights programs; some positions in this class may require specialized experience in area of assignment
Certifications/Licenses/Special Requirements
• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred Qualifications
The following are the preferred qualifications:
• Experience preparing position statements in response to agency charges, such as charges filed by the California Civil Rights Department (CRD)
• Experience using Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Adobe (beginner, proficient, advanced)
• Association of Workplace Investigators Certificate Holder from the Association of Workplace Investigators, Inc. (AWI) is desirable, but not required
Knowledge:
• Theories, principles, and practices of civil rights laws, especially as they relate to investigations, training, and compliance.
• Applicable local, state, and federal laws, rules, and regulations pertaining to civil rights compliance
• Affirmative action compliance requirements
• Collective bargaining agreements or other related labor laws
• Training preparation and presentation techniques
• Research and report preparation methods
• Investigative and interview techniques
• Applicable business software applications
Skills:
• Performing complex work in support of equal employment opportunity and civil rights administration, investigations, and compliance
• Compiling and analyzing complex data
• Analyzing situations, identifying problems, and recommending solutions
• Exercising sound judgment and creatively in making conclusions and recommendations
• Assessing training needs, preparing lesson plans, and conducting training programs
• Communicating effectively orally and in writing
• Various forms of communication, including non-verbal, formal, informal, face-to-face, virtual, etc.
• Preparing comprehensive, complex, and highly analytical reports and correspondence
• Interacting professionally with various levels of Metro employees and outside representatives
• Operating personal computers and general office equipment
Abilities:
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements.
• Meet tight time restraints and deadlines
• Successfully manage a high caseload
• Lead work teams as assigned
• Think and act independently
• Represent Metro before the public and compliance government agencies
• Analyze collective bargaining agreements for their relevance to complaint allegations, findings, and resolutions
• Effectively participate in mediation and conciliation to resolve outstanding complaints
• Handle highly confidential information
• Travel to offsite locations
• Read, write, speak, and understand English
How to Apply
Selection Procedure
Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure
To apply, visit Metro’s website at www.metro.net and complete an online Employment Application. (TS)
Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date.
*Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
PTSC BENEFITS
Medical/Dental/Vision Plan- Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.
Group Life Insurance- PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.
Accidental Death & Dismemberment Insurance- PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.
Long-Term Disability Insurance- 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.
Holidays- 12 days a year: New Year’s Day, Martin Luther King, Jr. Day, Presidents’ Day, Cesar Chavez Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans’ Day, Thanksgiving Day, Day After Thanksgiving, and Christmas Day.
Time off with Pay (TOWP)- Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service -Annual Accrual
Hire date – 5 years 20 days
Beginning of 6th – 10th year 25 days
Beginning of 11th – 15th year 30 days
Beginning of 16th + years 35 days
Pension Plan- PTSC retirement plan is the Public Employees’ Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.
Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.
Supplemental Questions
1.Please select the highest level of education you have completed:
2.Please acknowledge that your responses to the following questions will be used to supplement and expand on the Work Experience section of your application. It is important to provide detailed responses.
Do not refer to or rely on a resume or other documentation, as we will not review resumes or other documentation to determine your qualifications.
3.Please select the years of relevant experience you have conducting investigations for civil rights programs.
4.Please describe your relevant experience you have conducting investigations for civil rights programs. Please list the places and dates of employment where you performed the specific duties required for this position. (Do not refer to or rely on a resume/application or other documentation as we will not review resumes to determine qualifications.)
5.Please describe your specific experience preparing position statements in response to agency charges, such as charges filed by the California Civil Rights Department (CRD).
Do not refer to or rely on a resume or other documentation, as we will not review resumes or other documentation to determine your qualifications.
6.Do you possess an Association of Workplace Investigators Certificate from the Association of Workplace Investigators, Inc. (AWI)?
7.Please describe your specific experience using Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Adobe (beginner, proficient, advanced).
Do not refer to or rely on a resume or other documentation, as we will not review resumes or other documentation to determine your qualifications.
