9177 Manager III, MTA (Manager of Administrative Hearings)
City and County of San Francisco Municipal Transportation Agency
The Administrative Hearing Section of the SFMTA includes a dedicated team of Hearing Officers who conduct more than 18,500 administrative hearings annually. They deal with various issues mandated by law and include the following contested matters: parking and transit violation citations, towed and booted vehicles, disabled placard misuse, Safe Paths of Travel (“SPOT”) citations, citations, or administrative actions brought against taxi and shuttle permit holders and individuals/entities operating without legally required permits; hearings related to the use and operation for shared bicycles and e-scooter programs, and public hearings related to boot removal proposals. The Administrative Hearing Section also conducts hearings for patrons making ADA (Americans with Disabilities Act) complaints against Muni Operators. Finally, Hearing Officers also facilitate public hearings that are conducted for proposed parking and traffic changes
Duties and Responsibilities
Examples of Important and Essential Duties
• Develops and maintains policies and procedures for conducting administrative hearings on contested Agency matters to ensure the effective operation of the Section. Updates policies and procedures to comply with changes in laws, regulations and ordinances. Develops adjudication guidelines to ensure consistency, quality, and timeliness of administrative hearing decisions.
• Allocates staff resources to efficiently serve a constantly fluctuating level of customer service demands and achieve established service level goals (e.g. reducing wait times and timely administrative hearing decisions); ensures SFMTA Hearing Officers follow established policies and procedures.
• Develops and maintains metrics for reporting performance including hearing examiner productivity, hearing statistics, and hearing examiner caseloads. Prepares regular reports for management, identifying areas for improvement in the organization and recommending solutions to address them.
• Supports Hearing Officers by establishing formal training programs to increase Hearing Officer knowledge of SFMTA, Department of Motor Vehicle and other relevant agency policies and procedures; providing training on conflict management, de-escalation, avoiding violence in the workplace, due process standards, diversity and cultural biases; and mentors, coaches, and develops staff to handle new and different hearings and stay abreast of changes in the law and Agency policies and procedures.
• Coordinates with SFMTA Divisions/Section including Taxis,Access & Mobility Services Division and Streets Division including Parking Enforcement, and Security, to explain and justify Administrative Hearing Section policies and procedures; ensures Administrative Hearing Section policies and procedures are consistent with other SFMTA policies and procedures and vice versa, and brings differing SFMTA policies and procedures into alignment.
• Regularly evaluates business processes for improvements and implements changes as needed to improve efficiencies.
• Interacts with various city staff and officials from outside agencies. Explains and justifies administrative procedures and resolves difficult issues. Communicates effectively and maintains credible and positive working relationships with the SFPD, Mayor’s Office, Board of Supervisors, Department of Motor Vehicles (DMV), and SF Superior Court.
• Drafts and/or reviews proposed legislation for the San Francisco Transportation and California Vehicle Codes. Keeps Agency abreast of legislation affecting Agency matters.
• Interfaces with the public on contested matters and handles sensitive customer issues referred by the Board of Supervisors and Mayor’s offices, as well as referrals by state and federal officials.
• Performs other related duties as assigned.
Qualifications and Prior Experience
1. Possession of a Bachelor’s degree from an accredited college or university; AND
2. Five (5) years of experience interpreting laws and regulations, and/or exercising independent judgment in the application of defined principles, practices, and regulations in functional areas such as: conducting administrative hearings, mediations, arbitrations, labor and/or contract negotiations, or closely related work; AND
3. Including two (2) years of experience managing staff interpreting laws and regulations, and/or exercising independent judgment in the application of defined principles, practices, and regulations in functional areas such as conducting administrative hearings, mediations, arbitrations, labor and/or contract negotiations, or closely related work.
Additional qualifying experience may be substituted for the required education in Minimum Qualification on a year-for-year basis. One year (2000 hours) of qualifying experience will be considered equivalent to 30 semester units/45 quarter units.
Possession of an advanced degree from an accredited college or university may substitute for one year of the required non-supervisory experience listed above. This substitution may not be applied to the required two (2) years of supervisory experience.
How to Apply
Please apply here.
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